Poor communication and bad service

I'm currently in a situation where I pay R1029 for 200mbps but I only get a speed of less than 50mbps in my house Webafrica have a customer service that only operates through WhatsApp This means that you must chat for hours with an agent to get what ever issue you have fixed

I sat for 2 days spending over 7hours over WhatsApp trying to get my problem sorted but it was never resolved The only solution for me is to down grade to 50mbps than I know the price I pay is the speed I get

Webafrica told me I must get a private technician to sort out the problem

I'm currently looking for another service provider but Webafrica is very poor in communication and solving problems