Poor client services and comminication

My review with WebAfrica is very bad and I am not happy with their services. I signed up for their services when they were still on promotion and they tried to **** me by debiting me twice and when I contacted them, they told me they were not on any promotion. Luckily I still had the promotion pamphlet and I sent it to them and they resolved the matter. After the promotion ended, they increased their prices without notifying their clients and when I contacted them to ask them about the prices, they made as if they did not know what I was talking about and they later told me that they can increase the monthly fee without notifying their clients. Currently, their debit order did not go through and I made an effort to notify them and even tried to pay myself and their system did not allow me. I notified them of what was happening and they told me to wait the debit order will go through by the end of the day. To my surprise, I received a message in the morning that said the debit order did not go through and I must pay R924, which is R50 more than the usual monthly fee of R874, or my services would be stopped. I was speaking to one of their agents and most of the time they are lost and do not know how to even help you. I was talking to an agent by the name of Lufuno and this person was very confused and not helpful at all. I would not recommend their Fibre services to anyone and I am currently looking for an alternative service provider