LK
Lucia K
1 reviews | Active since Apr 2025
28 Aug 2026, 15:23
Poor client services
Poor service. Only a whats app system to communicate on and being told to wait since Monday to have my problem resolved. I am still waiting
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Replies (1)
Webafrica's replyOfficial
28 Aug 2026, 15:33Hello Lucia
We understand how frustrating it is to have been waiting since Monday with no resolution, especially when you’re relying on your internet connection and trying to get support through WhatsApp. This is not the experience we want you to have.Our Support team has logged the line fault directly with our Vumatel partners under reference #***9. We’ve also followed up with our Faults team, who will continue monitoring the matter and keep you updated directly via SMS as progress is made.We appreciate your patience while this is being worked on, and we’re pushing to get the fault resolved and your connection back up and running as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it is to have been waiting since Monday with no resolution, especially when you’re relying on your internet connection and trying to get support through WhatsApp. This is not the experience we want you to have.Our Support team has logged the line fault directly with our Vumatel partners under reference #***9. We’ve also followed up with our Faults team, who will continue monitoring the matter and keep you updated directly via SMS as progress is made.We appreciate your patience while this is being worked on, and we’re pushing to get the fault resolved and your connection back up and running as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply28 Aug 2026, 15:33
Official
Hello Lucia
We understand how frustrating it is to have been waiting since Monday with no resolution, especially when you’re relying on your internet connection and trying to get support through WhatsApp. This is not the experience we want you to have.Our Support team has logged the line fault directly with our Vumatel partners under reference #***9. We’ve also followed up with our Faults team, who will continue monitoring the matter and keep you updated directly via SMS as progress is made.We appreciate your patience while this is being worked on, and we’re pushing to get the fault resolved and your connection back up and running as soon as possible.
Warm regards,
Webafrica Crew
We understand how frustrating it is to have been waiting since Monday with no resolution, especially when you’re relying on your internet connection and trying to get support through WhatsApp. This is not the experience we want you to have.Our Support team has logged the line fault directly with our Vumatel partners under reference #***9. We’ve also followed up with our Faults team, who will continue monitoring the matter and keep you updated directly via SMS as progress is made.We appreciate your patience while this is being worked on, and we’re pushing to get the fault resolved and your connection back up and running as soon as possible.
Warm regards,
Webafrica Crew