Poor call centre

Poor customer service from their call centre, I think the dude's name was Francois, but I know for a fact his middle name is ********** Every month their portal incorrectly accounts for data on Rain LTE. This time I had enough and called in - there were no apologies offered at any stage, simply an ad nauseum explanation every time I opened my mouth to speak. I literally had to shout over this *****, who continued spouting excuses about Internet Solutions' backbone blablah, as if somehow I care about their issues. He got pretty aggressive towards the end of the call, so I straight up asked him to put the miscalculated data back into my account, this was a mistake because he flipped his lid, pretty funny actually as I wasn't expecting free data. I had to hang up on him shortly thereafter as it simply got too much hearing him rant about backend systems and telling me I'm a freeloader for asking for data. All I wanted was an apology oke