Poor aftersales service. Paid and no connection for months.

Upon sign up, Webafrica was super efficient. You get to actually speak to a friendly consultant that guides you through the process. They do not tell you that the aftersales service is via WhatsApp only! Their WhatsApp system is inefficient and allows a loophole for their consultants to pass the client from one agent to another without the agent taking any accountability to assist the client to make sure the querie is resolved. Managers take months to call you back. You don't get to speak to one very easily. The staff do not care that you do not have usage or that your system does not work. They do not care to resolve the problem... But they will bill you incorrectly and take months to refund you and sometimes not even refund you at all... It is highly disappointing to have to pay for a service and not be able to enjoy usage... I am trying to resolve my account since 1st Nov 2021... My account is up to date... My device is not working... I've complained several times... No solution... Still no service... I've been passed on from agent to agent with all making promises and very few of them delivering on what they say... You probably have to go through 20 agents before someone has a conscience and decides to help you... But even then, it is part help and never a completed delivery of service... So you have to start your query right from the top again...Their whatsapp system is one of the most inefficient customer care systems I have ever experienced... It takes hours to get one point across... It is most frustrating and makes one feel like they are putting money into something that bears no returns... This is not a well run business and I strongly believe that the larger companies being Open serve, Metro Fibre, Vuma, etc... Should not have tied accounts with Webafrica... There seems to be no way of resolution with Webafrica... There are several complaints from several people on Hellopeter...and yet Webafrica has made no comment... Which shows me that they do not care about their customers, their reputation or their integrity... I just want my internet resolved where I have usage and to be refunded for the months where I was incorrectly charged when I have had no internet usage due to their technical and systems inefficiencies. My simple request cannot be attended to as there is no way of getting them to help you and no way of reaching them unless you spend hours into days on their inefficient, useless whatsapp Bott system.