Poor after sales service

In only just 2 months of registering with this SB ,this is the second time in which my Fibre us down and I can't get anyone to assist me ! I ask for a manager to call me - it's been over 21 days since the first incident and till today no one has contacted me.

It's really sad when we need assistance with after sales stuff there is no one to speak to .

The only contact available is the chat functionality which I have been waiting for a response to for over an hour now .

Should I cancel this service then I am liable to pay R999 cancelation fee but yet I am paying for a service which I can't even use .

Come on guys- this is not on !

Can someone please help me !