Poor after sale customer service

I have had the worst customer service ever. WebAfrica a desensitized to customer needs nor satisfaction. Their after sale service is atrocious! My line has been down with no internet access for 5 days...... 5 DAYS!. All they could do and to send me automated messages and sales representatives that kept repeating the same message. "you call has been escalated and will be attended within 48hrs" They could not even tell me the real estimated time. All I was told was that I have to wait. This is post pandemic time, we work from home. How can one just wait.