Poor After Hour Service" Support"

I am truly dissapointed at the after hour service "SUPPORT" from Webafrica. Our wifi has "TPLINK" been donw since Wenesday evening. I logged a call on the 24th of October and I have not received an answer on my call logged. I waited over 14min on the phone line waiting on someone to assist with no answer. I have not had luck on the WhatsApp BOT which is generic answers and I'm still waiting on online chat agent to come back to me with my query. Meanwhile I will be expected to pay the full service fee at the end of the month.