Poor account management from Webafrica!! Whatsapp chat support needs to go away - its not effective!!

Poor account handling. I lodged and submitted my fibre line cancellation request at the end of September and got a confirmation email that it's been scheduled and will be canceled on the 31st of October. This was because i was moving homes and took up a new installation from webafrica for the new home.

Webafrica disconnected my internet at the end of September (1 month in advance and without the notice period). I spent days chatting with webafrica agents on whatsapp (which is not an efficent form of customer support) and was advised that my line was disconnected and i need to pay to reconnect my service. I paid and had my service reconnected and confirmed that my line must be cancelled at the end of October - this was confirm by Warren Pass (telephonically) and a number of agents on whatsapp chats.

I was debited again at the begining of november as my line was not disconnected and found out from whatsapp chat that it will only be cancelled in january!!

Webafrica made a mess up of my account handling and i am having to pay for it, its totally unfair as i have been a loyal client for years and even took up their service at my new home. I expect a thorough investigation on the timeline and actions taken around my request and expect webafrica to refund me for the unnecessary charges which resulted from webafrica form the begining.