Poor

Subject: Formal Complaint – Unacceptable Service and Conduct I am writing to formally express my utter disappointment and frustration with the service I have received from Web Africa. Since moving into my home six months ago, I have not had any internet access whatsoever. Despite this, I have been continuously billed for a service that has never been delivered. Over this period, I have lodged multiple service requests and made numerous follow-up calls, yet I have received little to no feedback or meaningful assistance. The only time I am contacted is when I dispute the debit order due to the lack of service. Even then, despite clearly stating that I have not had internet access since installation, no action has been taken to resolve the issue. No technician has been sent out, and no effort has been made to rectify the problem. To make matters worse, I received a call this afternoon informing me that my service has been cancelled, yet I am still expected to pay an outstanding balance. When I refused—on the basis that I have never received the service I was charged for—I was told that I would continue to be billed regardless. This is completely unacceptable. In addition to the lack of service, I am deeply concerned about the unprofessional and disrespectful manner in which I have been treated. The tone and conduct during my interactions with your representatives have been inappropriate and, at times, offensive. As a paying customer, I expect to be treated with basic respect and professionalism. I am formally lodging a complaint regarding: Failure to provide the contracted service for six months Lack of response and accountability despite multiple service requests Continued billing for a non-existent service Poor customer service and disrespectful communication This situation is unacceptable, and I expect urgent intervention. I request that this matter be escalated immediately, my account be reviewed, all incorrect charges be reversed, and appropriate action be taken regarding the conduct of your staff.Furthermore, I hereby give you until close of business on 31 March 2026 to provide me with the following: A formal written apology from the representative who contacted me on 30 March 2026, addressing the unprofessional and disrespectful manner in which I was treated. A formal letter confirming that my account is not in arrears. Written confirmation that my services have been terminated with immediate effect. Confirmation that I hold no outstanding balance, as I have not received any internet service for the past six months. Should these requirements not be met within the stipulated timeframe, I will have no alternative but to proceed with legal action against your company without further notice. Sincerely, Justin Joubert