POOOR SERVICE DELIVERY

So on the 22nd of December I logged my first call as I am getting speedtest less than 1.0. we are still busy with the speed complaint, the ticket for the 22nd of December was closed and they are now handling ticket #186463 which was logged on the 7th again after I am getting almost no speed and the router was showing a red light.

So now I have internet again at an upload speed of 0.89 and download speed of 0.66, I mean I am paying for a 30mg line!!!!