Pointless Whatsapp Support Service

What is the point of a "whatsapp" service which is supposed to be a quicker alternative to a call centre or email when it takes 3 - 4 hrs for someone to MAYBE respond. Shocking service and setup by WebAfrica.

[15:41, 01/04/2023] Webafrica: Hi there KYLE HARKER, thank you for getting in touch with Webafrica. We will connect you to the next available agent as soon as possible so we can get your query sorted out in a jiffy.

Need to go grab a cuppa while you wait? No problem! Just keep an ear out for when we message you back on this platform. [16:19, 01/04/2023] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [16:34, 01/04/2023] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [16:48, 01/04/2023] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [17:04, 01/04/2023] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [17:16, 01/04/2023] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [17:31, 01/04/2023] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [17:45, 01/04/2023] Webafrica: Hi there, Willie-the-bot here...

Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy.

I have sent a request to our agents asking them to reach out to you when they’re available again. They’ll reach out via Whatsapp, so please keep an eye out for their message during our office hours. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu. [07:00, 02/04/2023] Webafrica: I'm so sorry we've not yet managed to get back to you. I will continue to bug our agents until one of them is available to get in touch with you.

Whatsapp imposes a 24h session limit if there are no responses from your side though, so in order to keep this session alive and if you'd still like me to have an agent to contact you, please could you simply type anything you like below.

Otherwise, you can ignore this message and your session (and call back request) will expire at: 2023-04-02 15:41:47 [08:07, 02/04/2023] Webafrica: Lindsey: Hi there, my name is Lindsey, how can I assist you today? [09:09, 02/04/2023] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Lindsey Kamaldien or press 0 to return to the main menu. [09:09, 02/04/2023] Webafrica: Lindsey Kamaldien: Hi KYLE HARKER, it seems there hasn�t been communication between you and our agent for some time. This chat will now be closed. If you�d still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation.

If i have a problem with my internet and I use the service, it should be MAXIMUM 30min to connect if not then drop this useless service option and find better methods.