please speed up my call

pls help me. I work from home and an electrician working in my complex cut off the Fibre lines to mu unit . I work from home and I urgently need assistance .please please please .it's urgent. it's month end week for me Webafrica reference: #290197 Service: Fibre: Vumatel GPON Uncapped 50/50 Mbps (nic) Provider: Not Specified - *** Logged on: 2025-03-03 14:12:32 Status: Open Priority level: 1 (0h > 48h)