Please refund me.

I wanted to get a home internet but I decided not to go with Webafrica. I had made a payment already. I was told that I will get a refund and they even asked me to send the banking details I done so. I received a message that I will get my money within 48hrs until to date I haven't got my money. It's. Now week 3 since that promise was made. Yolanda Mseleni, Ndivhudzannyi Simali and Tshepang Telite they all been communicating with me.