Please reconnect me - PAYING FOR SERVICE BUT NO SERVICE!!!

Due to a miscommunication, WebAfrica have cancelled my Octotel fibre line but I am still paying them for Internet Service. I have not had internet for 5 days. I work from home. This is unacceptable as I am racking up a ridiculous bill on mobile data. I can't get through to anybody on the phone line. I have been on the Whatsapp chat for over 5 hours and each agents just transfers me to a different department because no one seems to know how to send Octotel a reconnection request (which Octotel have also emailed on my behalf asking for this). This service used to be the best and I used to brag about how responsive WebAfrica are and how I've never had problems with them. This has changed my perspective of WebAfrica. Since the inception of Whatsapp chat support, they just do not have my vote of confidence. I am seriously considering just paying whatever fees to get out of my forced upgrade to fibre in September just to get away. If ANYBODY at WebAfrica cares, I suggest they contact me and reimburse me for the days that I have not had any service. This is absolutely ridiculous.