Please Read before engaging with WebAfrica!

If you are looking for an ISP and you have done your homework to find that Webafrica is a good company and have good customer service, I really urge you to read this review.

I have done my homework on fiber developments in my area for a long time, earlier this year I already looked around for service providers to see who is good and who is bad. I heard great things about webafrica so i started to let other people know about how good they are.

The above is definitely one of my biggest mistakes. WebAfrica are *****ING PEOPLES MONEY.

Something needs to be done. Here is my story : I signed up for fiber as soon as my area became "Active" I made my payment and secured the installation.

The installers came through on the day that the installation was scheduled, albeit much later than agreed upon. Two days after I received my sms from VumaTel with the username and password for my router.

Only to find out that I do not have a access to almost all sites / most of the internet. For some reason my wifi could only load up YouTube on my PC, not even connect to my Cell Phone or my smart TV.

I thought this would be a quick fix and it would get done in a few days max.

I was very wrong, To this day I have spent 100s of Rands of my OWN money on airtime calling and holding on the line for hours to speak to WebAfrica about this issue,

I can name the employees that "Helped" me with EASE, I have spoken to almost their entire Technical support staff, and not ONE OF THEM could help me fix this.

Every single time I called in they would create a new ticket and they would blame VumaTel for the issue, then I would call VumaTel and speak to them and after 2 physical inspection of my line at home they confirmed it was an ISP issue. To whcih WebAfrica did nothing to solve the issue.

I then get an email asking if my fiber is installed from a WebAfrica employee, i was happy because now i have gotten a point of reference and someone who could help me fix this issue, or so i thought.

He rep**** to my emails TWICE, only saying they are looking at it. And its been almost a week and i have no correspondence with him.

WEBAFRICA ARE *****ING PEOPLES MONEY

Something needs to be done about this!!!

I cannot even phone and get a refund because the calls do not go through If you phone sales, they will answer within seconds, if you ask them to transfer you to tech support you will wait for 2.5hrs on the call --> i have call records to prove this.

I have nothing but bad things to say about this disgusting company. I wish them nothing but failure.

If you value your sanity, time and money, stay far away from this pathetic excuse of a company.

THEY WILL ***** FROM YOU !!!!