PJ
Pulane J
1 reviews | Active since Oct 2015
05 May 2026, 12:52
please process my refund request, I have never used your services
WebAfrica please refund my money 15 days has passed and your agent just told me that there is nothing on my account no update nothing... Where is my money ???
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
05 May 2026, 12:55Hi Pulane, we understand your frustration, especially with the time that has passed and the lack of clear updates regarding your refund. We have now submitted a follow-up on your refund request to the relevant team to urgently review the status and provide clarity on the delay. They are currently checking the account details and processing history to determine what stage the refund is at. Once feedback is received, you will be updated with the outcome and next steps. We appreciate your patience while this is being investigated. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 12:55
Official
Hi Pulane, we understand your frustration, especially with the time that has passed and the lack of clear updates regarding your refund. We have now submitted a follow-up on your refund request to the relevant team to urgently review the status and provide clarity on the delay. They are currently checking the account details and processing history to determine what stage the refund is at. Once feedback is received, you will be updated with the outcome and next steps. We appreciate your patience while this is being investigated. Warm regards,
Webafrica Crew
Webafrica Crew
PJ
Pulane J's updateReviewer Update
05 May 2026, 13:24I have zero patience right now I need R510.07 paid back into my account, what are you investigating?when i have sent invoices showing i paid, since the 10th April 2026 you said the same thing first time I complain no one communicated with me till today?
PJ
Pulane J's update05 May 2026, 13:24
Reviewer Update
I have zero patience right now I need R510.07 paid back into my account, what are you investigating?when i have sent invoices showing i paid, since the 10th April 2026 you said the same thing first time I complain no one communicated with me till today?
Webafrica's replyOfficial
05 May 2026, 13:27Hi Pulane, we understand your frustration, especially given how long this has been ongoing and the fact that you’ve already provided proof of payment. At this stage, your refund of R510.07 is still in progress with our Finance team. It remains active in their workflow and is being processed in line with the required checks. We are continuing to follow up internally to ensure movement on this, and you will be updated once there is confirmed progress. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 13:27
Official
Hi Pulane, we understand your frustration, especially given how long this has been ongoing and the fact that you’ve already provided proof of payment. At this stage, your refund of R510.07 is still in progress with our Finance team. It remains active in their workflow and is being processed in line with the required checks. We are continuing to follow up internally to ensure movement on this, and you will be updated once there is confirmed progress. Warm regards,
Webafrica Crew
Webafrica Crew
PJ
Pulane J's updateReviewer Update
05 May 2026, 13:45funny your agent does not see any update on my query... give me the turnaround time please.
PJ
Pulane J's update05 May 2026, 13:45
Reviewer Update
funny your agent does not see any update on my query... give me the turnaround time please.
Webafrica's replyOfficial
05 May 2026, 14:12 Hi Pulane,We understand your frustration, especially when you’re looking for a clear timeline and not seeing updates reflected immediately.At this stage, we cannot confirm an exact turnaround time as the refund is still being processed through the Finance team’s internal verification steps. However, please note that your case has been marked as urgent and is actively being followed up to speed up completion.We will continue to monitor the progress closely and provide you with an update as soon as there is confirmed movement.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 14:12
Official
Hi Pulane,We understand your frustration, especially when you’re looking for a clear timeline and not seeing updates reflected immediately.At this stage, we cannot confirm an exact turnaround time as the refund is still being processed through the Finance team’s internal verification steps. However, please note that your case has been marked as urgent and is actively being followed up to speed up completion.We will continue to monitor the progress closely and provide you with an update as soon as there is confirmed movement.Warm regards,
Webafrica Crew
Webafrica Crew