Please never use Webafrica. ******* company

Good day

I canceled my DSL line with webafrica and everytime I try to cancel it with telkom they keep on saying my line is still active with my ISP. Please read the following chats. I am still awaiting for feedback from them

frederick van Zyl - Client 12/10/2020 20:09

Chat Reference: #381217 Department: Billing Customer Code (If Applicable): AKC29 Customer Name: Frederick Customer Cel: *** Customer Email: *** [2020-10-12 19:56:33] Chat Transferred to Yolanda Mseleni [2020-10-12 19:56:33] Yolanda Mseleni: Hi there, my name is Yolanda Mseleni, how can I assist you today? [2020-10-12 19:56:45] Frederick: Good day [2020-10-12 19:56:56] Frederick: I have a problem with telkom [2020-10-12 19:56:58] Frederick: Openserve ADSL 4/0.5Mbps Line - *** [2020-10-12 19:57:30] Frederick: That line has being canceled but telkom keeps on saying it is with web africa and they do not want to stop the line [2020-10-12 19:58:59] Yolanda Mseleni: Seems like a problem with the line not being released, you will need to contact our Provisioning department tomorrow so they can assist you [2020-10-12 19:59:04] Yolanda Mseleni: I've just created a call-back request for one of our provisioning agents to contact you, ***. They'll contact you shortly to assist. [2020-10-12 20:00:04] Frederick: This is urgent because now telkom is billing me over 1k because of this dispute. I gave them the letter that states it has being release but still the same problem [2020-10-12 20:01:15] Yolanda Mseleni: I do apologize for the inconvenience only Provisioning can check and confirm [2020-10-12 20:01:28] Yolanda Mseleni: They will contact you tomorrow [2020-10-12 20:01:43] Frederick: ok no problem [2020-10-12 20:01:54] Frederick: can you add the following number please *** [2020-10-12 20:02:24] Frederick: I am getting alot of spammers keeps calling me on my private number [2020-10-12 20:02:48] Yolanda Mseleni: OK noted. [2020-10-12 20:03:06] Frederick: Thank you very much [2020-10-12 20:09:43] Yolanda Mseleni: Thank you so much for your patience, have a lovely evening further and keep safe

Chat 13/10/2020

frederick van Zyl - Client 13/10/2020 17:28

Chat Reference: #382443 Department: Billing Customer Code (If Applicable): AKC29 Customer Name: Frederick Customer Cel: *** Customer Email: *** [2020-10-13 15:51:40] Chat Transferred to Cecil Nojaja [2020-10-13 15:51:40] Cecil Nojaja: Hi there, my name is Cecil Nojaja, how can I assist you today? [2020-10-13 15:52:02] Frederick: *Yolanda*: I've just created a call-back request for one of our provisioning agents to contact you, ***. They'll contact you shortly to assist. [2020-10-13 15:52:33] Frederick: GOOD DAY [2020-10-13 15:53:06] Frederick: I am waiting for a department to phone me [2020-10-13 15:54:29] Frederick: [10/12, 19:56] Frederick: Good day [10/12, 19:56] Frederick: I have a problem with telkom [10/12, 19:56] Frederick: Openserve ADSL 4/0.5Mbps Line - *** [10/12, 19:57] Frederick: That line has being canceled but telkom keeps on saying it is with web africa and they do not want to stop the line [2020-10-13 15:58:44] Frederick: Hi. Anyone there? [2020-10-13 16:05:23] Cecil Nojaja: Afternoon Frederick, sorry the vpn was down, I am now checking [2020-10-13 16:05:53] Frederick: No problem [2020-10-13 16:32:58] Cecil Nojaja: Hi, Frederick, I have informed Melisa in our Operations deparment to release, it should be done in the next 24 hours [2020-10-13 16:33:39] Frederick: But why was it never released I paid telkom more than 1k because of this [2020-10-13 16:39:50] Cecil Nojaja: Hi, I can transfer you to Operations department, so they can explain why it was not released [2020-10-13 16:42:13] Frederick: Yes please [2020-10-13 16:45:20] Cecil Nojaja: I see she is now, is it ok if she gives you a call? [2020-10-13 16:45:50] Frederick: Yes please [2020-10-13 16:54:39] Cecil Nojaja: I have informed them to call you back [2020-10-13 16:54:52] Frederick: Thank you