Please help!!!!!!!!!!!!!!

Hello all My ISP is Webafrica. On the 14th November their was extremely bad weather and lightning had struck my Adsl line and fried my router. I bought a new router on 18 that started this internet nightmare. I discovered my internet was extremely slow. I logged a fault with Webafrica TICKET 924889. Nothing happened. On the 20th i decided to call and log another fault that way. They told me all will be well soon. The will contact Openserve for me and log a fault as they could see from their tests that their was a problem with the line. Openserve sent a tech to my house and he replace the line from my house to the pole. He retried his tests and it still failed showing "noise" on the line. He had told me that he was going to check at the exchange and do a physical port change. He never returned and my connection seemed even worse. I contacted webafrica again and they repeated the process. Same story.Same tech. Couldn't or didn't bother to try and find the fault. On the 6th of DEC i saw another openserve tech and advised him of the problem.He told me he will phone a tech since he is from a different department. To my surprise (sarcastically) the same tech came to my house the same day. He again ran tests with his laptop and again told me he was going to check the line and disappeared and im still stuck with the same ****py connection. I just ran another speed test. 40ms ping, 6mbps dowmload and 20kbps upload and this is on supposedly a 20mb line.

PLEASE SEND A DIFFERENT TECH IM reachable on ***