Please do yourself a favor and look elsewhere!

It has taken me almost a year to finally review Webafrica because as a loyal client of about 2 decades, they are nothing like they used to be. This saddens me as they used to be fantastic, always putting the client first, just a phone call away.

That level of service has completely disappeared. It is impossible to speak to a human, all emails are unanswered (tried every one I could find on the forums), and I feel sorry for the chat agents because if you manage to get hold of one, all they say is that everyone is complaining about the same thing and then leave you hanging while they "get back" to you.

I was paying for a premium MTN service through Webafrica and the service was dismal, I was lucky if my download speed was 2 Mbps, completely unusable.

I decided to sign up with MTN directly as they are a reputable service provider, and what a pleasure! Over the last year my speed has consistently been over 160Mbps with uploads > 30Mbps.

Oh, and after I cancelled after a ton of one-sided correspondence, they still debited my account for a further two months (about R2000 in total) even though I wasn't even using their router. I would rather the money went to the SPCA.

I guess the question is, why was the same MTN tower unusable when resold via Webafrica, but with MTN directly the same tower is lightning fast?

Anyways, very happy with MTN 5G LTE. Very happy that I went straight to the source and cut out Webafrica. I don't recommend doing business with them at all!