Please Change my rating!

<p>We have had an issue with Fibrehoods claiming that Webafrica did not send through the documents so we are not able to get the installation appointment. We have been waiting for a phone call from Fibrehoods for 2 weeks now. I have tried to get hold of them myself many many times.</p> <p>I told Webafrica about this before 9 am this morning.</p> <p>I went onto their live chat to check up on the situation at 12pm and was repeatedly ignored and chat windows were even outright closed without a word, right after an assistant connected. This went on for over an hour, until eventually one person actually spoke to me at 1.30pm.</p> <p>They told me it has been escalated and will be up to 48 hours until I will hear back from them.</p> <p>I know that Fibrehoods is partly to blame here because I have not gotten a single reply from them via usual channels (email, contact form and phone) until we tried facebook.</p> <p>Webafrica seems to be better than this but the people in chat should begin by stating their names so that people are accountable when they ignore you or close the session - that's just rude and people like that are then not qualified for their position.</p> <p>Since when did this become ok? Webafrica please do not be like Fibrehoods, they are an example of absolutely ********** and inexcusable customer service, I want to know who is managing that because they are ***********. I will put that in a seperate complaint though because Webafrica doesn't even come close to that and I hope they are not going down that path as well.</p>