Please can someone communicate with me!

I am really sorry to do this, but I have run out of options. I am so disappointed with Webafrica. Initially I was very impressed with the ease of calling and setting up our account. I was told that once we had moved to the new house to call the provision department and we could get connected within 24hours as we already had a router and a fibre line/box installed. There was obviously a miscommunication between the information uploaded on the online platform “customer zone” and the information provided to me by the person I spoke to. Someone came and uninstalled our operating fibre box with a new one; without any communication about what they were doing. I was under the impression they were coming to help get us connected. Long story short, we have a bill of R1976 for something we do not need, nor did we purchase. I have called everyday for a week and have been on the phone for periods of longer than an hour just to have them put me back on hold and send me to someone else. I have emailed. I have lodged a complaint on the “customer zone”. No one is getting back to me! Please can someone communicate with me so we can make a plan to resolve this issue. I am exceptionally sensitive to the difficult times every one and every company is facing currently. But I have tried, I have been patient, and I’m fed up now!