VV
Vicky V

1 reviews | Active since May 2019

15 May 2026, 10:53

Please believe every bad review. I think they paid for the good ones!!!!!! Just look at the unsatisfied customers in the graph

This is the worst internet provider I've ever seen. I've been complaining about my speed since 7 April. It does not go more than 7mbps. I should get 30mbps. Every time the person on the whatsapp line make you run this and then that and then when nothing worked they log a technician to come out and look whats wrong with the internet and they should "come out soon". And you wait. 2 days later you get a message that the case is now closed. No body came out and the speed is still not fixed. Then you start all over again. and the same happens. After the 3rd time this happens you ask to get a call back from a manager. After a couple of days, No call back. When you enquirer about the callback they tell you none was logged. You ask again for a call back. After a couple of days with no phone call, you ask when this will be and then you hear there again is no call back logged. SO THERE IS NO WAY TO RESOLVE YOUR ISSUE. They do not have a number for you to call. OH But come the end of the month -the full amount will be deducted, and the whole time you do not have internet to do anything. O and try to cancel. What a joke. you have this for life!!!!!!!!

0
Replies (1)
Webafrica
Webafrica's reply15 May 2026, 11:02
Official
Hi Vicky,  
We understand how frustrating this experience has been for you, especially with the ongoing speed issues, repeated troubleshooting steps, missed technician visits, and the lack of follow-through on callback requests. That level of inconsistency and having to restart the process multiple times is not the service experience intended. 
Your concern about the speed not reaching the expected 30Mbps has been noted, along with the repeated closures of your case without resolution. This has now been flagged again for urgent review so the root cause can be properly investigated and addressed, rather than restarting the same process. 
The aim now is to ensure the issue is looked at end-to-end so that you are not left repeating steps or losing progress already made. You will receive an update once there is movement on the investigation. 
Warm regards,
 Webafrica Crew