AN
Andre N
1 reviews | Active since Jul 2011
07 Feb 2019, 11:32
Please be aware that we no longer respond to queries ...
Webafrica have a standard response to complaints posted on Hello Peter (and have you noticed that nobody ever rates them higher than one star anymore?). They respond quickly to the Hello Peter post, but always with the same cut-and-paste line: "... contact us directly and we will sort you out". Don't be fooled - if you contact them directly, they still do not respond. If you are searching Webafrica to find a good ISP, look no further than Hello Peter to see that Webafrica are not good.
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Replies (2)
Webafrica's replyOfficial
07 Feb 2019, 11:45 Dear Andre,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply07 Feb 2019, 11:45
Official
Dear Andre,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
AN
Andre N's updateReviewer Update
21 Oct 2021, 19:12You never answer your phone and do not respond to emails. You used to respond, but do not bother any more. I have sent a few emails since lockdown started 18 months ago, and you have not bothered to respond to one, so I find it hard to believe that you have any intention of improving my Webafrica experience. My original statement still stands - Webafrica used to be responsive, but now they are not. I would encourage prospective clients to look elsewhere.
AN
Andre N's update21 Oct 2021, 19:12
Reviewer Update
You never answer your phone and do not respond to emails. You used to respond, but do not bother any more. I have sent a few emails since lockdown started 18 months ago, and you have not bothered to respond to one, so I find it hard to believe that you have any intention of improving my Webafrica experience. My original statement still stands - Webafrica used to be responsive, but now they are not. I would encourage prospective clients to look elsewhere.