Pitiful Customer Support & Lack of Professionalism

I want to note that the Customer Service department at Webafrica has been unresponsive and has shown a complete lack of customer etiquette.

For close to two weeks, all I've been trying to do is get our account updated so I can have our business VAT number added to my profile, so it can be reflected on the invoices for SARS. I work from home, and my business pays for the fibre line.

1. Two weeks ago, the first customer support person, Linda, left me on read in the customer support chat for two hours. 2. The second person I spoke to never got back to me. 3. The third person was basically dying of the plague and never got back to me. I find it highly concerning that you would make someone work in that state of health. 4. The fourth person, named Thoko, gave me an attitude and basically told me we need to cancel and reconnect our entire fibre line to a new account. Eventually, she stopped answering me to prevent further implicating herself. 5. I phoned this morning, and the person dropped the call the moment after they answered. 6. I phoned again today after requesting to be transferred to Thoko. The person basically told me, "Well, they added your business details, didn't they?" in a sarcastic tone. I checked while on the phone with her, and the moment I said nothing had changed, she dropped the call.

No callbacks unless I follow up. All I have experienced so far is wasted time and ridiculous reasoning.

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To add to my complaint and the incompetence from Webafrica customer support, which is yet to receive any response or acknowledgement, I was told two days ago that I would receive a call from someone in management at Webafrica since none of the representatives was able to assist me, and I have still received no communication whatsoever.

All I literally want is for my details on my profile to be updated, and all I've experienced is rude behaviour. It's concerning how no one in customer support has been able to support a customer.