ML
Mitzie L

1 reviews | Active since Dec 2023

31 Mar 2026, 12:14

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I have been on 1 chat since 08h40 this morning, having waited for an agent from 08h13. I have dealt with over 8 agents, ea asks for details then confirms they are the incorrect person, then transferring me elsewhere. I woke up to no internet service. The1st agent, clearly the most helpful thus far, says its because my service has been cancelled in the back end. I have called Frog Foot, they confirm that my SP cancelled the service. On whose instruction? I am working from home, with no internet connection at the most crucial time of the year for my business!!!!!!!!! Then Im told that it will take 24 hours to reinstate the service that I never cancelled. Never mind the fact that last months debit order was way over the agreed upon amount, but because I generally have endless issues with Webafrica, I did not log a query, I chose to let them enjoy my R300!!!! Now this!!!!! Can someone who is efficient, for the Love of God assist me so I can go about my day. I beg. Acc no is HVD62, ACC NAME IS Mtsidisi Mnyaka. Physical address is 42 Belmore Park, 437 Cape Road. Cell ***

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Replies (3)
Webafrica
Webafrica's reply31 Mar 2026, 12:26
Official
 Hello  Mitzie. We can completely understand how stressful and disruptive this experience has been, especially when you rely on your connection for work. Thank you for your patience while engaging with multiple agents. We’ve reviewed your account and can confirm that one of our support agents connected with you earlier today and successfully logged an urgent reconnection request for your Frogfoot service (Ref: WA***). This has been prioritised, and our teams are actively working on restoring your connection. You will receive updates directly as progress is made. Your experience regarding multiple transfers and communication has been noted and shared with our service teams to review and improve. We truly appreciate you bringing this to our attention. We’re committed to getting you back online as quickly as possible so you can continue with your day. 

Warm regards, 
ML
Mitzie L's update01 Apr 2026, 15:29
Reviewer Update
I do appreciate the response. However, it's now 15h25 on 01/04, and I'm still not reconnected. Can anyone explain why or how my service got cancelled when I didn't even give the instruction?
Webafrica
Webafrica's reply01 Apr 2026, 16:40
Official
Hi Mitzie, we understand how concerning this must be, especially with your service being disconnected without instruction. Please be assured that your case has been escalated and is currently in progress with our team to investigate and restore your connection as soon as possible. We appreciate your patience while we work on resolving this matter. Warm regards,
Webafrica Crew