Penalized for moving house

Pity I can't give them a zero.

I moved address in Nov 2024 and loaded my moving. Waited almost a month for them to get back to me. They didn't. I followed up, sent WhatsApps, only to be told that Metro fibre can't locate my address on their portal.

I asked how that's possible when the port is in the flat and Metro fibre signage is there? They cannot explain and now they are charging me R1000 for cancellation!

I just received a call from Shirley in Finance and she was laughing while I expressed my frustration and disappointment. She hung up while I was speaking.

I hate Web Africa, please save yourself and stay away from these ******!