Payment issue and sudden cancelled wifi account

We have a wifi Vuma under WebAfrica and the service I got after complaining about my payment was the worst and still fighting it with no resolution but empty promises without backup. My brother made payment using the webafrica link worst case it was connected to our neighbors account using pay fast on the 3rd March. We all lodge a complaint I mean all of us in the house until this day they still say the matter has been escalated. I have asked for reference numbers to keep track and tracing my query but to every consultant you communicate with wants the story and comes back with the same story. I have sent all our proofs of the payment including account numbers for mine and neighbors one. So this other day I sent an email to Vumatel as webafrica says they waiting on the finance department to come back with feedback on if they can just simply transfer from neighbors account to ours. So this morning I get a message saying my wifi has been canceled. I waited for 3weeks to get this message which they would have noticed this immediately. I have been fighting and don't know where else to go to my last draw of coming to Hello Peter as I was helped before maybe I'll get my refund or account transfered with the funds paid to my neighbor. I will never recommended this service provider to anyone as they service is poor, you can't to speak to someone vocally its only via WhatsApp channel or twitter nor do they have a complaint email address. I am not happy and this will be my last tims using them I am definitely switching them.