TD
Tania D
1 reviews | Active since Feb 2019
31 Aug 2026, 13:06
Payment allocation- HBN70
To Whom It May Concern,
I have requested my refund on numerous occasions and have repeatedly been informed that the matter is either being investigated or processed. However, to date, I have not received my refund.
I would appreciate an explanation as to why this process is taking so long. Additionally, could you please advise on the expected turnaround time for the refund, as this matter has now been ongoing for more than two months.
I am extremely disappointed with the level of service I have received and would appreciate an urgent update on the status of my refund. Please provide a clear explanation for the delay and confirm when I can expect the funds to be refunded.
I look forward to your prompt response and resolution of this matter.
Kind regards,
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
31 Aug 2026, 15:30Hello Tania
We understand how disappointing it is to have been waiting for your refund for more than two months, especially after receiving repeated updates that the matter was either being investigated or processed. You deserve a clear answer on what is causing the delay and where things currently stand.
We understand how disappointing it is to have been waiting for your refund for more than two months, especially after receiving repeated updates that the matter was either being investigated or processed. You deserve a clear answer on what is causing the delay and where things currently stand.
Please send us the registered email address associated with your Webafrica account via private message, so we can verify your details and review the refund status with the relevant team. We’ll then be able to provide you with a clear update on the next steps and expected turnaround time.
We’d like to get this moving towards a proper resolution rather than have you continue following up without clarity.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 15:30
Official
Hello Tania
We understand how disappointing it is to have been waiting for your refund for more than two months, especially after receiving repeated updates that the matter was either being investigated or processed. You deserve a clear answer on what is causing the delay and where things currently stand.
We understand how disappointing it is to have been waiting for your refund for more than two months, especially after receiving repeated updates that the matter was either being investigated or processed. You deserve a clear answer on what is causing the delay and where things currently stand.
Please send us the registered email address associated with your Webafrica account via private message, so we can verify your details and review the refund status with the relevant team. We’ll then be able to provide you with a clear update on the next steps and expected turnaround time.
We’d like to get this moving towards a proper resolution rather than have you continue following up without clarity.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
TD
Tania D's updateReviewer Update
31 Aug 2026, 15:50to which e-mail must I send my email to
TD
Tania D's update31 Aug 2026, 15:50
Reviewer Update
to which e-mail must I send my email to
Webafrica's replyOfficial
31 Aug 2026, 16:37Hello Tania,
To protect your personal information, please send us a direct message here on Hello Peter with the registered email address linked to your Webafrica account.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply31 Aug 2026, 16:37
Official
Hello Tania,
To protect your personal information, please send us a direct message here on Hello Peter with the registered email address linked to your Webafrica account.
Warm regards,
Webafrica Crew
Webafrica Crew
TD
Tania D's updateReviewer Update
10 Sept 2026, 20:52Good day
Kindly find my email address
Kindly find my email address
TD
Tania D's update10 Sept 2026, 20:52
Reviewer Update
Good day
Kindly find my email address
Kindly find my email address
Webafrica's replyOfficial
16 Sept 2026, 11:21Hello Tania
Please share your Webafrica profile code or any recent invoice number so we may verify the information and assist you with the next steps.
Warm regards,
Webafrica Crew
Please share your Webafrica profile code or any recent invoice number so we may verify the information and assist you with the next steps.
Warm regards,
Webafrica Crew
Webafrica's reply16 Sept 2026, 11:21
Official
Hello Tania
Please share your Webafrica profile code or any recent invoice number so we may verify the information and assist you with the next steps.
Warm regards,
Webafrica Crew
Please share your Webafrica profile code or any recent invoice number so we may verify the information and assist you with the next steps.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
16 Sept 2026, 12:00Thank you Tania. We have logged a request for the team that deals will all Payfast refund requests to review the latest refund details and email you with an update on the refund status ASAP.
Webafrica's reply16 Sept 2026, 12:00
Official
Thank you Tania. We have logged a request for the team that deals will all Payfast refund requests to review the latest refund details and email you with an update on the refund status ASAP.