Payment allocation and poor service - BZJ60 ref***

I made my payment on Tuesday the 25/06 I have complained that I don't have internet and to this day I am not assisted. Webafrica agents on whatsapp continue to tell me that the brandowner escalated the issue to Vumatel, I have no business where the issue was escalated but to seat six days without internet and proper explanation is extremely poor service and to top it off some agents leave me hanging until they knock off. Sikho Bodoza told me it is Jade S fault because Jade sent a blurry POP - Please can I have my issues urgently resolved as this is costing me financially and I have to buy data daily while I made payments. Since last week tuesday, this are the agents I have dealt with, Jade S, Nobulali C, Zimi K, Courtney C, Sandile T and Sikho B which none of them have resolved my issue.