SA
Sheries A
1 reviews | Active since Oct 2017
08 Jun 2026, 17:08
Payment *****
This is the MOST unprofessional company EVER!!! They don't have debit dates other then the 1st of every month. I make EFT payments 25th of every month and I'm being penalized R50 every month because I pay early. Where in the name of Gat have you ever seen this? Don't have Debtors Clerks that allocate funds on a monthly? Don't they see my payments? From 25st - the 1st of the month no one sees the payments? What bull****?
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Webafrica's replyOfficial
09 Jun 2026, 08:28Hi Sheries,
We can see how frustrating this situation is, especially when you're making payments consistently each month and are still seeing a penalty fee app****. Having to query the same billing concern repeatedly would understandably leave you questioning the process.We've logged this matter with our billing team for investigation. They'll review the payment allocations on your account, including the EFT payments made on the 25th of each month, and determine why the additional charges are being app****.If you have any recent proof of payment available, keeping it on hand may help should the billing team require further verification during their review.We'll ensure this is followed up and assessed by the relevant team, and feedback will be provided as soon as the investigation has been completed.Warm regards,
Webafrica Crew
We can see how frustrating this situation is, especially when you're making payments consistently each month and are still seeing a penalty fee app****. Having to query the same billing concern repeatedly would understandably leave you questioning the process.We've logged this matter with our billing team for investigation. They'll review the payment allocations on your account, including the EFT payments made on the 25th of each month, and determine why the additional charges are being app****.If you have any recent proof of payment available, keeping it on hand may help should the billing team require further verification during their review.We'll ensure this is followed up and assessed by the relevant team, and feedback will be provided as soon as the investigation has been completed.Warm regards,
Webafrica Crew
Webafrica's reply09 Jun 2026, 08:28
Official
Hi Sheries,
We can see how frustrating this situation is, especially when you're making payments consistently each month and are still seeing a penalty fee app****. Having to query the same billing concern repeatedly would understandably leave you questioning the process.We've logged this matter with our billing team for investigation. They'll review the payment allocations on your account, including the EFT payments made on the 25th of each month, and determine why the additional charges are being app****.If you have any recent proof of payment available, keeping it on hand may help should the billing team require further verification during their review.We'll ensure this is followed up and assessed by the relevant team, and feedback will be provided as soon as the investigation has been completed.Warm regards,
Webafrica Crew
We can see how frustrating this situation is, especially when you're making payments consistently each month and are still seeing a penalty fee app****. Having to query the same billing concern repeatedly would understandably leave you questioning the process.We've logged this matter with our billing team for investigation. They'll review the payment allocations on your account, including the EFT payments made on the 25th of each month, and determine why the additional charges are being app****.If you have any recent proof of payment available, keeping it on hand may help should the billing team require further verification during their review.We'll ensure this is followed up and assessed by the relevant team, and feedback will be provided as soon as the investigation has been completed.Warm regards,
Webafrica Crew