Paying subscription but not getting the services

We have been offline since since 15 December. When contacting them they keep telling us they cant't fix it only Vuma can. It's been over 48hours and we still don't know what's going on. We work from home and this has been a big inconvenience for us. We pay webafrica and not Vuma so webafrica should be giving is progress updates instead of being left in the dark.