Paying for services not rendered + be treated poorly by customer service

Most awful service I ever experienced, I am liable to pay overdraft fees for their error to attempt to double bill me. I have to wait a day and a half to chat to the most unfriendly reps that just stick to a script and just blatantly ignore things such as compensation and cancelling. It's been way over 24 Business days and the R750 has been paid yet my line is not active yet. I was literally told by reps to just be patient and vumatel just ignore me by reading the texts never to reply. I asked for a supervisor to call me it's been over a week and I'm still waiting. Just want to have this nightmare end by refunding my money and cancelling this service