Paying for No Internet, Feedback, Service or Solution.

From what I can see, it looks like the overall experience is just as shocking. I was just wondering if anyone actually got some feedback, a solution, or even a response. How are they still in business? I've logged a call about 2 months ago. since then, followed up countless times via direct email, Facebook messenger, telephone, website contact, even ***gybacked on angry users complaint looking for help, but sadly with no success. Maybe I should try and fax them. Been paying for internet which nonexistent for the past two months. For the 10 minutes a day I do get a connection, its less than 1Mb speeds, which is still nonexistent actually. How do you escalate a problem for 2 months to a more senior technician? How much more senior can you go? It's truly sad that they can get away with this. I've even read reviews of people struggling to cancel their service.

If anyone has any advice on how to proceed or what I can do, please help. This is really costing me, especially trying to work remotely. Is this even legal?