Paying for a non-existent 'service'

Account W***:

I have been waiting a week now for someone to connect my fibre from your partner Openserve..

When all the appointments were made, the technicians failed to show up on time. This happened on 3 occasions.

I need someone to connect my fibre ASAP as I am now paying for non-existent service.

Please arrange for someone to contact me regarding an appointment ASAP, otherwise contact me to cancel and for a refund!

Regards, ***