BC
Bronwen C
1 reviews | Active since Aug 2015
07 Aug 2015, 13:50
Paying for 100 MBPS, not even getting 10
Installed a new fibre line and contracted for 100mbps. Current upload speed is 9.83mbps and download speed is 8.95. THIS IS *****<br> Called to complain before, was told there was a problem with upstream service provider.<br> Now 2 months later, no change.<br> AND they don't answer their phone - gave up after holding on for 10 minutes.
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Replies (1)
Webafrica's replyOfficial
14 Aug 2015, 16:21Hello Bron123!,
It's not nice to hear that you're upset with us and holding on the phone for 10 minutes is not cool. We're really sorry for this experience.
Jason has been in touch with you to resolve this issue. As per his feedback, he's still dealing with this issue and will be keeping you updated regularly.
If you need urgent assistance, please drop us a direct message on Twitter or private message us on Facebook.
Regards,
Mkhululi
Online Team
It's not nice to hear that you're upset with us and holding on the phone for 10 minutes is not cool. We're really sorry for this experience.
Jason has been in touch with you to resolve this issue. As per his feedback, he's still dealing with this issue and will be keeping you updated regularly.
If you need urgent assistance, please drop us a direct message on Twitter or private message us on Facebook.
Regards,
Mkhululi
Online Team
Webafrica's reply14 Aug 2015, 16:21
Official
Hello Bron123!,
It's not nice to hear that you're upset with us and holding on the phone for 10 minutes is not cool. We're really sorry for this experience.
Jason has been in touch with you to resolve this issue. As per his feedback, he's still dealing with this issue and will be keeping you updated regularly.
If you need urgent assistance, please drop us a direct message on Twitter or private message us on Facebook.
Regards,
Mkhululi
Online Team
It's not nice to hear that you're upset with us and holding on the phone for 10 minutes is not cool. We're really sorry for this experience.
Jason has been in touch with you to resolve this issue. As per his feedback, he's still dealing with this issue and will be keeping you updated regularly.
If you need urgent assistance, please drop us a direct message on Twitter or private message us on Facebook.
Regards,
Mkhululi
Online Team