Pay back my money!

Tomorrow will be exactly 30-days since I logged a refund with them.

According to their system my area was covered, I even got in touch with their sales department to confirm and made the purchase on that call.

The following day I received an email stating that my area is not covered and immediately got in touch with them via whatsapp requesting the refund.

To date I spoke to no less than 4 agents about the same issue. Your 14-day turn around time is BS! To date I've been asked to submit bank statements to prove that I did not receive it and I did but this wasn't even reviewed because again I was told the credit was processed, processed to where!?