Pathetic WebAfrica Service

I am struggling to move my fibre line to Vodacom. Vodacom says that the line is held by WebAfrica. My service was scheduled for cancellation on 30 June 2025. From 01 July 2025 I have been on Whatsapp daily with WebAfrica. Yesterday the chat was intermittent for about 2 hours from one agent to another. Today its for over 6 hours. No one can help me!!! and theres no way to call!!! I need my internet service!!!! Very very poor service from WebAfrica.