Pathetic WebAfrica Customer Service

As new client it seems like I’m experiencing the same pathetic non-service from WebAfrica as others have expressed on this platform. Their onboarding process is really bad. I also got invoiced for a router and fibre service that I have not yet received. All my attempts to make contact with WebAfrica have been futile. Their customer service is fully automated which means that if you have an issue that does not fit into their automated process then it’s impossible to get to speak to someone about it. All you get is automated false promises. It’s such a pity because their marketing is quite good but ultimately it leads to over-promise and huge under-delivery and frustration. So why do I still want to become a new client? Well, I’m so far down this process, and have lost so much time already by not being activated, that to start a new application with a different ISP at a higher cost is just not worth it now. I’ve had some good feedback from friends about how well WebAfrica’s internet works. So, I’m hoping that this will be one of those cases where the product simply works well albeit that the service sucks.