Pathetic WebAfrica cancellation of service

I had two lines with WebAfrica for slightly more than 2 years, but because I constantly received emails that I am being FUPed (exceeding Fair Use Policy, even though I selected an "uncapped" package), I started reading reviews and opinions of other companies that could provide a similar service.

As such I selected Cool Ideas and app**** with them, with the idea to migrate my existing lines from Webafrica to Cool Ideas. Fortunately, Cool Ideas send out an email, and because I saw online, that I should not cancel the fibre line, but ask that my B number be released back into the pool to allow Cool Ideas to take ownership.

I called Webafrica the second week in to ask them to cancel my subscriptions, but that they must not cancel the line but release the numbers, as per the email from Cool Ideas. I was told that I must and can do it online. However, online there is only one option, namely, Cancel Line.

Unfortunately, I followed this advice, cancelled the services which went into effect last night. Unfortunately, it appears that the lines were cancelled and now I have to, instead of migrating my line to a new service provider, I am stuck with doing new applications.

Not only will this potentially cost me money, but I will be sitting without internet for the duration of time required tor Openserve to realise that there is an existing installation, create a new connection and notify Cool Ideas about the line.

Well done WebAfrica. I will always remember this and do my bit in warning people of this "practice" and your company.