PATHETIC WEBAFRICA BILLING AND SERVICE LEVELS

I have been with Web Africa Fibre for many years. I think they have bitten off more than they can chew when increasing their business and clientele because their service levels are beyond pathetic. I never signed a debit order with them and was consistently transferring the monthky amount due via eft. I took on an additional lte router for when I travel for business, and paid for the router with my debit card. WebAfrica took it upon themselves to start debiting my card using the details I used to purchase the router. The one month they debited me so many times, due to an error on their side and then reversed it, but all my other debits were getting unpaid due to the hold they had on many debits, therefore I have preferred eft, whatever happened to the consumer protection act, I never signed a debit order, and I cannot do a stop payment because it is not listed on my debit order list, it goes through as a demand deposit. That's the one issue, the other issue I have is I am paying R809 for a 10/10 line, I see them advertising 25/25 for R499 and other lubes as well for R649 and R689. I have sent numerous emails asking if they will be reviewing my monthly package price or should I move to another ISP, because mweb is also R689. No reply from them, they never reply. I have tried their whats app chat, to speak to an agent, I get transferred to about 4 agents who never reply, the end the chat. This really is pathetic, during a pandemic, we working from home, trying to save money and we have these service providers who lack quality service. I am so disappointed. I planned on what sapping then again today, but changed my mind, I'm going to apply with mweb and cancel webafrica by the end of this month.