Pathetic way of trying to retain a customer

After 3 days of waiting, I was finally able to cancel my subscription with WebAfrica. Then all of a sudden two people jumped out, one from customer retention, one from so-called technical support to "help me". Which in reality they messed up even more.

The so-called technical support came up with a brilliant idea of replacing my router to "improve the speed". To my disappointment, the "new" router [brand: ZYXEL] is nothing compared to my own existing one. It is pathetic!!! The quality is bad and the signal is even worse. Even doing a speed test becomes a problem.

Now that I'm stuck with a router I did not ask for. I've asked them to send a courier to come and fetch it. AND **** THEY DISAPPEARED ****

Please send a courier company to come and fetch your ZYXEL router. It is pathetic! I'll not return this at my own cost, as I did not ask for it.

The approach WebAfrica used to retain a customer is really a ****. They are trying to squeeze every cent out from us before we leave.