P.
Paul ...

1 reviews | Active since Jun 2026

04 Jun 2026, 18:45

Pathetic, unless and ********!!!😡

Last year I moved homes and wanted to move my fibre as well. In that timeframe I went 4 months without Internet (still paying almost 1k every month btw) until they eventually sent technicians to the new home to activate the service.

Everything was fine until someone moved in to our old home last month. The new people tried to activate their fibre service but couldn't because it was still somehow linked to me.

Someone from WebAfrica called me to confirm our new address and that was that...

Now I am sitting without Internet AGAIN because my service has now been cancelled for no reason whatsoever.

I have been chatting to your absolutely USELESS agents on your stupid little WILLIE THE BOT whatsapp line just to be told the fault lies with you and that you "understand my frustration "

I am still without internet and no reason received as to WHY??????? (still paying almost 1k every month)

This has gone far enough now and WebAfrica and their entire team can go **** THEMSELVES!!!!

I want to say that I will be canceling my service but it's already been done apparently....

Great job ****heads!!!!

0
Replies (1)
Webafrica
Webafrica's reply05 Jun 2026, 09:17
Official
Hi Paul, 
We can hear how frustrating this situation has been, especially with repeated disruptions, ongoing billing, and now the service being unavailable without clear explanation. That’s not the experience you should be having.This needs a proper investigation to understand why the service was cancelled and what happened during the recent account update.Please send a private message with your account details so the matter can be escalated and reviewed urgently by the relevant team.Warm regards,
 Webafrica Crew