Pathetic ******* - Webkukafrica.

Theft - Give me my money back ! On the 1st of April 2022 I signed up in error with Web African, I had already signed up with another ISP . 2 days later I tried to cancel my application. This took weeks to get through to a competent person to assist me. I was transferred repeatedly from one person and one department to another. Then I was told by Carmelita in the complaints department that she was busy sorting the billing out. Ofcourse that was not done. Why would it be. Nothing can be trusted. Then to my surprise on the 1st of june I noticed that Web Africa had deducted R999. I immediately contacted your whatsapp billing department on the 2nd of June 2022. 1. I was told this is a clawback fee for cancelling within a 12 month period. Seriously there was router, no connectivity , no engineer , nothing was done to say I had a service with Web kuk Africa. 2. Then after explaining my story again for the 50th time, I was then told I was going to be transferred to the Provisioning department to have my line installed - again *** !! I just told them I dont have a service with them. 3. Then I was given a credit note and told it would off set my next bill - AGAIN what next bill , I dont have a service with you. 4. I requested to speak to management. I was told this takes 48 hours for someone to call you - I mean this is absolutely rediculous ,No one called ofcourse 5. Then I was told my money would be in on the 10th of June , and the agent Alicia , told me she was 100% sure it would be in my account that day or the weekend. Surprise , no money was in my account. I was begining to stress as this is my food money for the last week of the month. 6. Follow up again , and was told that it was added to the refund list and that someone from finance would phone me on Monday . Ofcourse I never ever got a call. Why would they , they dont ever phone. You cant phone them either, I was number 400 odd in the queue. 7. Eventually after another two days of fighting through agents and retelling my story for the 500th time, I eventually got a call on Wednesday the 15th of June at 3:35 pm from a senior advisor in the finance department. Unfortunately I never took his name down. He told me he is so sorry this has happened and its actually a very simple fix. He promised me that I was on the refund list for Wednesdays run. He said my money would be in my account by Wednesday evening latest on Thursday ( public holiday ). 8. Guess what Thursday came and there was no money in my account. 9. Followed up on Thursday 16th of June 2022. I was by the first agent that they cannot see that the refund had been processed but had asked for feedback. Then I spoke to Agent 2, who told me they could see the refund was processed. Then the same agent said she could see it was being processed . So what is it ? Not processed / being processed or not processed ? She didnt even bother to answer me and transferred me to someone else. 10. Its Friday today. I am a single mom , I have two kids I need to feed. Today they are at home hungry waiting for mommy to hopefully come home with something. You have ****** my money , and your incompentance has taken food out of my kids mouths. I am begging for someone to please help me , I need to get this resolved. Emails to Icasa and the web kuk africa complaints department has not acknowledged the email I sent them three days ago. I even included the CEO of Web Africa Sean N , and no reply. You just dont give a ****. Its tough times and no one can afford this. I want my money back , I need to feed my kids please.