Pathetic!! Taking Service out of ISP.

At the end of November 2020 I informed Webafrica that they did not bill me for the ADSL service. They logged a ticket and closed it the next day. No communication or rating of service.

On 31 December 2020 I got an email from them stating that the ADSL service is scheduled for cancellation the next day, 1 January 2021, even though the service stopped responding on 13 December 2020 already. Since I was on holiday it did not bother me too much.

Last week I contacted them and the problem was resolved. This morning, just before 9, as my meeting was about to start, they dropped the ball again, with the ADSL service moved to the holding queue with Telkom.

After waiting for 2 hours 28 minutes after my initial contact with the chat bot a service consultant responded. Apparently that is faster than the 42 minutes I had to wait on a call.

After a day wasted the problem is still not resolved.