Pathetic Support Service

You need to hire staff for Support as fast as your internet speed, exceptionally unprofessional, more than lengthy wait/hold times, agents who just don't bother to respond and on top of that, don't know anything on how to actually assist with a customer's query. Nobody understand what the problem is or how to fix it. Neo on the whatsapp line just didn't bother to assist after I reminded him/her 30 minutes into the chat to manage a client's expectations. Another agent on the whatsapp line Refiloe, couldn't understand what I am querying, being double billed after moving home!!!!!! All they know to do efficiently is "let me transfer you" to another department. Hire new staff or train the ones you have on customer service etiquette and your product.

You will lose business not because of your internet service, but instead your poor support service.

My billing query is still not resolved, moved home and billed twice even after the initial agent said this wouldn't happen. Can someone who knows what it is you actually do there at Webafrica please make contact with me to try and fix this?