Pathetic Support by Webafrica ISP - Pathetic is too high a rating!

Pathetic Service from Webafrica! Over the past 4 months my 200/200 Fibre connection has gone down 4 times. Each time its taken Webafrica support days (yes days) to get back to me. Most of the time the connection had already been sorted by the time they contacted me. Again on the 02/07 my connection went down again ... its now 14 hours later without any help. I have logged numerous tickets without success and have been waiting in a support Q for 1.5 hours listening to their telephone music. Their support is so bad I would like to talk to their CEO or owner/s to give then a piece of my mind. I have no idea what has gone wrong with their support as they used to be very good but over the past year, pathetic is too high a rating for them. They have no idea about customer service!