Pathetic Support. Absolutely no one knows what's going on!

Since I started with Webafrica the support has been completely pathetic. Firstly - When I was waiting for my router to activate it took way longer that they said it would, I spent HOURS on their "Live Support" team on WhatsApp and not a single person was able to tell me what's wrong. I then went directly to the company that installed the fiber line and turns out they provided the completely wrong information. So me (THE Client) had to fix their issue myself. Secondly - After spending yet again a lot of time on their "Live Support" team to try and get some information about my package without any success I am told to email *** and they will be able to assist me. I emailed them (a week ago) with all the necessary details as well as screenshots of the chat history of the guy that told me to email them. Today I got a response - A IMAGE WITH TEXT ON IT STATING TO PLEASE TALK TO THE LIVE SUPPORT.

So clearly they don't even read their emails. They just respond with a stupid image. To me this is completely pathetic!!!