Pathetic support

I have moved my fiber line over from Afrihost to webafrica. After struggling to get Afrihost to release my line they have finally confirmed that it will be released Within the next 48hours. I have been trying to get hold of webafrica to confirm that even though I have connected their router my isp is still pulling through as Afrihost and not webafrica even though I am already paying for web Africa’s service. I am not actually connected to their network yet. However I can never get hold of them still have not been able to . Their WhatsApp support is a ****ing joke. Waiting days with no response . If I don’t get a response in the next 24 hours I am cancelling my account and I want to be refunded. How the hell you run a support team on WhatsApp with no replies to customers in days is beyond me. I moved from Afrihost because of their service but their support was miles ahead of web Africa. 24 hours to contact me or I will escalate and it won’t be pretty . Call me ***