Pathetic Support

To say that I am underwhelmed and disappointed is an understatement. I got a call from Xoliseka Ndesi regarding signing up for Fiber through Webafrica and Vumatel. When I spoke to her I advised of an order I had placed with another ISP and they were unable to fulfill the order as my complex is under Vuma, she advised that she will check if she is able to place the order for me and we can proceed from there, she said there would be no issues and I should be set up and running within 2-5 days max. I proceeded with the order and made payment. I received an email on Monday 30th Jan requesting my lease agreement, I sent that in and when I followed up with Jameson I was advised that they will revert back to me with feedback within 48hours.

I started chatting to the WhatsApp support and was assigned to Raeezah A. and her attitude was despicable to say the least. She was of absolutely no assistance, had a huge chip on her shoulder and was very dismissive. I thought that that was the worst of horrible customer service, it only went from bad to worse with Thulie M who was equally if not more dismissive and when I requested that a manager calls and assist me, she advised me that you guys do not do phone calls. Not a single person in the entire company is able to pick up a phone to call a client. Not a single person that I have spoken to today has been very helpful or willing to assist. They dismiss you and then the next thing you see is "You are being transferred to an agent, please wait while I connect you..." and then wait for another hour for someone to continue with the chat.

Xoliseka Ndesi said she will personally follow up with this when she was signing me up, but now that the sale is made there's no reply from her. Webafrica is able to pick up the phone to make a call for a sale but cannot apply the same energy when it comes to assisting me when I am stuck in a dud situation. They have taken my money, cannot deliver on the contract, and are not willing to refund me so I can get another ISP that's willing to assist me and take my business seriously.